Autocentres

Servicesure Autocentres welcomes launch of The Motor Ombudsman

Chief Ombudsman Bill Fennell and Jodie Kidd, the former racing driver and model, who together launched The Motor Ombudsman service.

Servicesure Autocentres, the garage network run by The Parts Alliance, has welcomed the launch of The Motor Ombudsman. Paul Dineen, the network's Head of Garage Programmes, said drivers would be given extra confidence knowing the service was there to offer help if things went wrong.

He said: “There are Ombudsmen for many of the important decision-making areas in our lives, for energy, pensions, financial services and so on, so it’s only right there’s now one for motoring.

"People generally understand what an Ombudsman is, that they are an independent and impartial expert and they will rule fairly. That has to be reassuring and will help smooth the relationship between garage and customer on the rare occasions a dispute arises.”

Servicesure Autocentres is one of 7,500 businesses signed up to the service, which is free to the public but whose findings, based on Trading Standards’ approved Codes of Practice, are binding.

“As a network of independent garages working to a common set of values we share the philosophy of The Motor Ombudsman that quality and high standards are everything,” said Dineen. "Accreditation to the service is voluntary but it's valid for motorists considering their next vehicle maintenance decision to question why a garage hasn't signed up."

Dineen said Servicesure Autocentres, the UK’s fastest growing garage network, had worked with Motor Codes, the Ombudsman’s predecessor, since the network was established in 2004.

Servicesure website gets supercharged as garages join at record rate

With membership sign-ups at record levels, Servicesure Autocentres has supercharged the way it communicates with garages and motorists.

The Servicesure website has been comprehensively revamped and the network has ‘gone social’, launching itself on five social media platforms.

Paul Dineen, Head of Garage Programmes for Servicesure, said: “This is Servicesure going up a gear. We’ve put the consumer experience first; the website is much more motorist friendly, easy to move around and packed with helpful features and interesting information. It’s gone from basic and functional to fully functioning, putting ease of use and convenience at the motorists’ fingertips.

“With Servicesure now on Facebook and Twitter we and our garages can really engage consumers and have a two-way conversation with them.

"We are really well placed to remind drivers this is a national group with a national guarantee that delivers the high standards of work you’d expect from the UK’s fastest growing garage network.

“The objective is to make the experience as simple, quick and stress-free as possible for motorists to find a garage and book their repair, service or MOT. In turn that drives business to the garages who are our members.”

Dineen added: “It’s Servicesure taking a lead in bringing consumers and garages closer together, developing trust and loyalty between the two.

"We recently had our best week ever, interest from garages just keeps growing, although membership is by invitation only to ensure the network as a whole is working to the same quality and business practice standards we insist on and can help them with.”

Features on the website, which is mobile and tablet compatible, include Find a Garage customer reviews, news, details about the Servicesure National Warranty, videos and offers. There’s also a reminder service for MOTs and other garage visits.

The site www.servicesureautocentres.com also has a resource section for garage members, through which they can access, or get information about, the many benefits of being a Servicesure Autocentre.