Servicesure Autocentres welcomes launch of The Motor Ombudsman

Chief Ombudsman Bill Fennell and Jodie Kidd, the former racing driver and model, who together launched The Motor Ombudsman service.

Servicesure Autocentres, the garage network run by The Parts Alliance, has welcomed the launch of The Motor Ombudsman. Paul Dineen, the network's Head of Garage Programmes, said drivers would be given extra confidence knowing the service was there to offer help if things went wrong.

He said: “There are Ombudsmen for many of the important decision-making areas in our lives, for energy, pensions, financial services and so on, so it’s only right there’s now one for motoring.

"People generally understand what an Ombudsman is, that they are an independent and impartial expert and they will rule fairly. That has to be reassuring and will help smooth the relationship between garage and customer on the rare occasions a dispute arises.”

Servicesure Autocentres is one of 7,500 businesses signed up to the service, which is free to the public but whose findings, based on Trading Standards’ approved Codes of Practice, are binding.

“As a network of independent garages working to a common set of values we share the philosophy of The Motor Ombudsman that quality and high standards are everything,” said Dineen. "Accreditation to the service is voluntary but it's valid for motorists considering their next vehicle maintenance decision to question why a garage hasn't signed up."

Dineen said Servicesure Autocentres, the UK’s fastest growing garage network, had worked with Motor Codes, the Ombudsman’s predecessor, since the network was established in 2004.

Anderson Clark Motor Repairs voted Best Independent Garage in Motor Trader Awards

L-R: Jodie Kidd, Graham Clark, Stuart James of IGA and Curtis Hutchinson, editor of Motor Trader

L-R: Jodie Kidd, Graham Clark, Stuart James of IGA and Curtis Hutchinson, editor of Motor Trader

An unwavering commitment to outstanding customer care and quality workmanship has seen Servicesure Autocentre Anderson Clark Motor Repairs adding yet another ‘gong’ to its trophy cabinet. The Inverness servicing and repair centre was judged Best Independent Garage of the Year in the 2016 Motor Trader Industry Awards.

The presentation, by racing driver and presenter Jodie Kidd, took place at London’s Grosvenor House Hotel in front of more than 1,100 leading figures from the automotive retailing industry. It comes as Anderson Clark, which has been a Servicesure Autocentre for over three years, is celebrating its 20th year in business.

The Best Independent Garage of the Year Award recognises best practice, innovation and professionalism in the non-franchised repairer sector. Judges looked for evidence of profitable trading as well as high levels of workshop utilisation and customer retention.

Owner Graham Clark said: “I am absolutely delighted we have been awarded this industry recognised accolade. Winning this award speaks volumes about the professionalism, dedication and customer care philosophy by the whole team. We are competing with franchise dealers without the expense associated with them. Well run independent garages have a real future in the motor industry.”

The award is the latest in a string of impressive accolades for Anderson Clark. In November the garage was voted Service and Repair Outlet of the Year in the Used Car Awards run by Car Dealer magazine, repeating its success in 2014. Also in 2015 Anderson Clark was named runner-up in the UK Garage of the Year awards run by Motor Codes and Best Independent in Scotland for the second year running in the regional round.

Duncan Davidson, customer programmes consultant for Dingbro, said: “The Anderson Clark success story goes on and on. They are an outstanding example of how Servicesure Autocentres are committed to the highest of standards, going above and beyond to meet and exceed customer expectations. Once again, well done to Graham and his team.”

Servicesure website gets supercharged as garages join at record rate

With membership sign-ups at record levels, Servicesure Autocentres has supercharged the way it communicates with garages and motorists.

The Servicesure website has been comprehensively revamped and the network has ‘gone social’, launching itself on five social media platforms.

Paul Dineen, Head of Garage Programmes for Servicesure, said: “This is Servicesure going up a gear. We’ve put the consumer experience first; the website is much more motorist friendly, easy to move around and packed with helpful features and interesting information. It’s gone from basic and functional to fully functioning, putting ease of use and convenience at the motorists’ fingertips.

“With Servicesure now on Facebook and Twitter we and our garages can really engage consumers and have a two-way conversation with them.

"We are really well placed to remind drivers this is a national group with a national guarantee that delivers the high standards of work you’d expect from the UK’s fastest growing garage network.

“The objective is to make the experience as simple, quick and stress-free as possible for motorists to find a garage and book their repair, service or MOT. In turn that drives business to the garages who are our members.”

Dineen added: “It’s Servicesure taking a lead in bringing consumers and garages closer together, developing trust and loyalty between the two.

"We recently had our best week ever, interest from garages just keeps growing, although membership is by invitation only to ensure the network as a whole is working to the same quality and business practice standards we insist on and can help them with.”

Features on the website, which is mobile and tablet compatible, include Find a Garage customer reviews, news, details about the Servicesure National Warranty, videos and offers. There’s also a reminder service for MOTs and other garage visits.

The site also has a resource section for garage members, through which they can access, or get information about, the many benefits of being a Servicesure Autocentre.