autoparts

Servicesure Autocentres welcomes launch of The Motor Ombudsman

Chief Ombudsman Bill Fennell and Jodie Kidd, the former racing driver and model, who together launched The Motor Ombudsman service.

Servicesure Autocentres, the garage network run by The Parts Alliance, has welcomed the launch of The Motor Ombudsman. Paul Dineen, the network's Head of Garage Programmes, said drivers would be given extra confidence knowing the service was there to offer help if things went wrong.

He said: “There are Ombudsmen for many of the important decision-making areas in our lives, for energy, pensions, financial services and so on, so it’s only right there’s now one for motoring.

"People generally understand what an Ombudsman is, that they are an independent and impartial expert and they will rule fairly. That has to be reassuring and will help smooth the relationship between garage and customer on the rare occasions a dispute arises.”

Servicesure Autocentres is one of 7,500 businesses signed up to the service, which is free to the public but whose findings, based on Trading Standards’ approved Codes of Practice, are binding.

“As a network of independent garages working to a common set of values we share the philosophy of The Motor Ombudsman that quality and high standards are everything,” said Dineen. "Accreditation to the service is voluntary but it's valid for motorists considering their next vehicle maintenance decision to question why a garage hasn't signed up."

Dineen said Servicesure Autocentres, the UK’s fastest growing garage network, had worked with Motor Codes, the Ombudsman’s predecessor, since the network was established in 2004.

The Parts Alliance strengthens its position as an aftermarket leader as SAS Autoparts joins the Group

The Parts Alliance has strengthened its position as an aftermarket leader with SAS Autoparts joining the Group.

SAS was founded in 1960 and has branches in Harrogate, Otley, Skipton, Bradford, Castleford and Northallerton.

The Parts Alliance’s Chief Executive Peter Sephton said he was excited to be welcoming new colleagues from SAS to the HgCapital backed The Parts Alliance Group.

He said: ‘’SAS Autoparts is a great business with outstanding customer and staff loyalty providing local service in the Yorkshire area and adds to our national strength.’’

HgCapital continues to support The Parts Alliance with the acquisition of SAS, which will be a wholly owned business within The Parts Alliance Group but will continue to trade locally under its own brand name and will continue under Managing Director David Brooks and his current management team.

Peter Sephton added: “This is a great acquisition which strengthens our presence in the north while encouraging a common vision and culture, but retaining local brands, entrepreneurial spirit and customer focus.”

David Brooks said: “We are looking forward to working with Peter Sephton and the rest of the management team and developing and growing SAS into an even better business.”

Nexus Automotive International unveils key initiatives to take it from aftermarket challenger to global leader

Geneva

NEXUS Automotive International (N!) has unveiled the details of five initiatives that will help drive the aftermarket challenger towards its target of being a global leader.

Already established in 84 countries, the major autoparts distributor is looking to do more than just extend its global reach in 2016; its aim is to help member companies and suppliers maximise the business opportunities created. To achieve this N! has:

  • Launched the N! Academy, a certified aftermarket programme offering a wide range of training, including management, technical and sales skills
  • Added a host of new products to its successful DR!VE+ private label service brand
  • Introduced N! Slow Mover, a tool that enables slow moving stock to be promoted into wider markets via the N! community
  • Built a sophisticated intranet, called CON!NECT, which will bring members and suppliers closer together, encouraging more business, and
  • Introduced an IT reporting tool enabling in-depth analysis to help drive performance and growth in the N! community.

Details were given at the second annual NEXUS Business Forum, held in Montreux, Switzerland, (3rd to 5th February), which included two days of business ‘speed dating’ between suppliers and N! members.

More than 300 delegates attended, representing around 70 nationalities, clear evidence that NEXUS Automotive International is now global, said Chairman Gael Escribe.

Reaffirming the organisation’s ambition to increase the total consolidated turnover of its membership from today’s €7.25 billion to more than €9 billion by the end of 2016, Gael said N! saw aftermarket potential in a further around 100 countries.

“Our vision is one aftermarket and for NEXUS to be a leader, no more a challenger,” he said, reminding the audience N! had, in just two years, already achieved 59 supplier contracts of which 50 are global.

This year will see the United States, through NEXUS Automotive North America, become the biggest region for N! with Western Europe close behind. However, the focus will continue to be worldwide with developments in other places, including China ‘a region that is really starting to consume autoparts’, said Gael. 

The organisation was also pleased to have welcomed its first member from Iran, ALBORZ YADAK TRADING, creating ‘a huge opportunity’ for it to be the first Iranian company to ‘go multi-national’.

As well as outlining the key initiatives and progress to date, the Forum also addressed the issue of Connected Cars, with a round table examining the threats and opportunities this new technology will have on the aftermarket.