workshops

NEXUSAuto workshops 'the best in France'

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Independent garages in the NEXUSAUTO network are among the most recommended in France, according to leading customer review website AlloGarage. Fourteen NEXUSAUTO workshops feature in the newly-published 2018 ‘Best Garages in France’ listing, as voted for by the country’s motorists.

To win a place each garage had to achieve at least 10 published and verified reviews from customers, score an average rating of more than 4 out of 5 and have fewer than 5% negative comments.

AlloGarage.fr has been publishing customer reviews since 2007 and lists over 25,000 garages from all over France. The NEXUSAUTO workshop concept was developed and is managed by NEXUS Automotive International (N!), the progressive automotive community.

Claudie Cahart, member of NEXUS and NEXUSAUTO co-ordinator said: “This is a fantastic achievement by each of the garages listed. They have been chosen to be the best of the best by the people that really matter – their customers. It is also a proud moment for the network as a whole, for more than 10% of those judged to be the 2018 Best Garages in France are NEXUSAUTO workshops. As a relative newcomer we have done well to disrupt the market in such a positive way.”

Claudie explained that partnering with AlloGarage was at the heart of NEXUS’s digital strategy for the NEXUSAUTO network.

Garages had for many years delighted customers with their skills and additional services such as courtesy cars, financing and valeting. But they had failed to communicate it. Giving motorists the chance to comment on their experience not only highlighted best practice but also encouraged workshops to do even better, she said.

By joining the network independent garages are able to be listed by AlloGarage, providing the opportunity to raise their Google ranking, as well as gain access to many other NEXUSAUTO services.

The NEXUSAUTO workshops in the 2018 Best Garages in France listing are: Automobile Pneumatique Entretien, in Tomblaine; SAS Aubert Auto, of Ménil-la-Horgne; LD Mecanique Automobile, Montsoué; MaxiMeca, Livron-sur-Drôme; Garage du Nord, Peyrins; Mecabul, Les Angles; Nicolas Rojas, Corbère-les-Cabanes; Garage Martinez, Perpignan; Garage Vsmecapro, Thuir; Auto Moto Services, Osséja; Garage Filloux, Pontpoint; My-Cars, Antibes; FC Auto, Rognonas; and Garage Guyot Autos, of Bédarrides.

Servicesure website gets supercharged as garages join at record rate

With membership sign-ups at record levels, Servicesure Autocentres has supercharged the way it communicates with garages and motorists.

The Servicesure website has been comprehensively revamped and the network has ‘gone social’, launching itself on five social media platforms.

Paul Dineen, Head of Garage Programmes for Servicesure, said: “This is Servicesure going up a gear. We’ve put the consumer experience first; the website is much more motorist friendly, easy to move around and packed with helpful features and interesting information. It’s gone from basic and functional to fully functioning, putting ease of use and convenience at the motorists’ fingertips.

“With Servicesure now on Facebook and Twitter we and our garages can really engage consumers and have a two-way conversation with them.

"We are really well placed to remind drivers this is a national group with a national guarantee that delivers the high standards of work you’d expect from the UK’s fastest growing garage network.

“The objective is to make the experience as simple, quick and stress-free as possible for motorists to find a garage and book their repair, service or MOT. In turn that drives business to the garages who are our members.”

Dineen added: “It’s Servicesure taking a lead in bringing consumers and garages closer together, developing trust and loyalty between the two.

"We recently had our best week ever, interest from garages just keeps growing, although membership is by invitation only to ensure the network as a whole is working to the same quality and business practice standards we insist on and can help them with.”

Features on the website, which is mobile and tablet compatible, include Find a Garage customer reviews, news, details about the Servicesure National Warranty, videos and offers. There’s also a reminder service for MOTs and other garage visits.

The site www.servicesureautocentres.com also has a resource section for garage members, through which they can access, or get information about, the many benefits of being a Servicesure Autocentre.